Delivery and Refund Policies
Unless otherwise agreed in writing all orders are delivered carriage paid home UK mainland only.
Any dates, times or periods of Goods quoted by us are estimates only and we shall not be liable for failure to meet any such estimates or for any costs, charges or expenses incurred as a result of any delay. You will not be entitled to refuse to accept Goods or to cancel your contract with us merely because of such failure.
We offer the following delivery methods:
3-5 Day Home Delivery (Excludes the day of ordering)
- Our logistics team will contact the end user to arrange a delivery date to suit within 48 hours of receiving the order
- Daily Order cut-off is 12 noon.
- This is a ‘one-man’ delivery service and assistance may be required to off-load at the delivery point.
- Deliveries are between 8am and 6pm.
- An estimated arrival time is available on the day of delivery.
Click and Collect
Click and collect options are available from XL Joinery, however to make it easier during these unusual times, we offer contact-free collection between the hours of 0800 and 1600hrs.
Please call XL Joinery on 01924 350501, 30 minutes before you arrive, quoting your order number and we will arrange to bring your items to the contact-free collection point outside Bay 1, which can be located to the right of our reception entrance.
Your purchase will be available for you to collect, unfortunately, to ensure the safety of our customers and employees, we cannot currently assist in loading your purchase. During these exceptional circumstances of Covid-19, an adequate vehicle to accept door dimensions must be considered also.
If you would like to discuss your specific delivery with us, please contact the office on 01924 350501.
Returns & Cancellations
If you wish to speak with us about a return or cancellation, please email our Returns Department and one of the team will be more than happy to help!
To ensure a quicker resolution to your email please include the following:
- Order Number
- Which product(s) you are looking to return and any other useful information
- Product Image
Please send your email to [email protected]